Organization invitations are sent by email from Magisterium AI. If one hasn't arrived, try these steps.
If you're the invitee
- Check your spam and junk folders for a message from Magisterium AI.
- Confirm with your Owner / Admin that they used the exact email you expected.
- If you have an existing Magisterium AI account, sign in with that email — the invite will appear in your account once the email matches.
- Ask your Owner / Admin to delete the pending invite and send it again.
If you're an Owner or Admin
- Click your name in the sidebar and choose Organizations (the members dashboard at
/account/organization). - Find the pending invite under Pending Invites, click Delete, then click Invite to Organization to send a fresh invitation to the same address.
- Double-check the address for typos before re-sending — there is no in-app "Resend" button.
Email address matters
The invite is sent to a specific address. When the invitee accepts, they must sign in with an account using that same email. If they want to accept with a different address, cancel the invite and re-send to the correct one.
Still stuck
- Check our status page for any email delivery incidents.
- Contact us and choose Billing / Subscription if the issue is blocking your team from starting.