Password-reset email didn't arrive

If you requested a password reset and the email hasn't shown up, walk through these quick checks.

1. Check spam and junk

• Look in your spam folder — reset emails are sometimes caught as suspicious.
• Gmail: check Promotions and Updates tabs.
• Search for noreply@magisterium.com or magisterium.com across folders.

2. Confirm the email address

• Make sure you entered the exact email you used to sign up.
• If you signed up with a social provider (Google, Apple, Facebook, X), you don't have a password to reset — sign in with that provider instead. See Logging in with Google, Apple, Facebook, or X.

3. Request a new reset

1. On the login screen, click Forgot Password?.
2. Enter your email and click Reset Password.
3. Wait a minute or two for the email.

Each request invalidates earlier reset links, so only use the most recent email.

4. Try a different network

Corporate email filters sometimes delay or drop password emails. If possible, test with a personal email address added to your account, or have your IT team whitelist magisterium.com.

5. Still no email?

Contact us and choose Other or Billing / Subscription. Include:

• The email you're trying to reset.
• When you requested the reset.

We'll help you regain access.