If you aren't getting responses on WhatsApp, here's the checklist.

Make sure you're messaging the right number

Our official WhatsApp number is +1 (888) 818-6248. Messages to any other number won't reach Magisterium AI.

Say "Hi" to start

If you haven't chatted before, send a simple message like "Hi" to initialize the conversation. WhatsApp sometimes needs a first message before the bot can respond.

Check WhatsApp's own status

• Confirm you can send a message to another contact. If not, the issue is with WhatsApp, not us.
• Make sure you have an internet connection on your phone.

Messages not counted correctly?

Link your number so WhatsApp usage counts against your Magisterium AI plan — otherwise you'll be treated as an unlinked user with stricter limits.

1. In the Magisterium AI web or mobile app, go to Settings → WhatsApp.
2. Enter your phone number and complete the SMS code step.

See Using Magisterium AI on WhatsApp.

Images not working

• Max image size is 5 MB on WhatsApp.
• Only image file types are supported — not PDFs or Office files. For documents, use the web or mobile app.

Usage cap reached

WhatsApp shares your plan limits with the web (90/week on Free, unlimited on Pro/Org). A short per-minute throttle (~10 AI messages a minute per phone) also applies to prevent abuse — if you hit that, wait a minute before sending again. If you've hit the weekly limit, wait for the reset or upgrade your plan.

No response at all

• Delete and re-create the chat in WhatsApp.
• Check the status page.
• Contact us and choose Bug reporting. Mention the approximate time of your last message and the phone number you're using so we can look it up.