Cancellation stops future charges, but doesn't automatically refund the period you've already paid for. In specific situations, we may issue a refund on request.
How to request a refund
- Cancel your subscription first so billing doesn't continue.
- Contact us and choose Billing / Subscription as the reason.
- Include:
- The email on your account.
- The approximate date and amount of the charge.
- A short explanation of why you're requesting a refund.
We'll reply with next steps. If a refund is issued, it's returned to the original payment method via Stripe and usually shows up within a few business days.
Common scenarios
- Accidental purchase or duplicate subscription. Let us know within a few days of the charge.
- Renewal you didn't intend. If the renewal happened recently and you haven't used the Pro features since, let us know.
- Technical issue that blocked you from using Pro. Tell us what happened so we can investigate.
Organizations and gift cards
- Organizations. Organization Owners/Admins should contact us for any refund request; Members cannot authorize one.
- Gift cards. Gift cards and codes redeemed for Pro aren't automatically refundable — reach out if your situation warrants an exception.
Chargebacks
Please contact us before opening a chargeback with your card issuer. Most billing issues can be fixed faster — and without affecting your account standing — by writing to us directly.