Refund policy

Cancellation stops future charges, but doesn't automatically refund the period you've already paid for. In specific situations, we may issue a refund on request.

How to request a refund

1. Cancel your subscription first so billing doesn't continue.
2. Contact us and choose Billing / Subscription as the reason.
3. Include:
   • The email on your account.
   • The approximate date and amount of the charge.
   • A short explanation of why you're requesting a refund.

We'll reply with next steps. If a refund is issued, it's returned to the original payment method via Stripe and usually shows up within a few business days.

Common scenarios

• Accidental purchase or duplicate subscription. Let us know within a few days of the charge.
• Renewal you didn't intend. If the renewal happened recently and you haven't used the Pro features since, let us know.
• Technical issue that blocked you from using Pro. Tell us what happened so we can investigate.

Organizations and gift cards

• Organizations. Organization Owners/Admins should contact us for any refund request; Members cannot authorize one.
• Gift cards. Gift cards and codes redeemed for Pro aren't automatically refundable — reach out if your situation warrants an exception.

Chargebacks

Please contact us before opening a chargeback with your card issuer. Most billing issues can be fixed faster — and without affecting your account standing — by writing to us directly.