Confirmation or account email didn't arrive

Magisterium AI sends a handful of transactional emails — sign-up confirmation, password reset, email change, gift card delivery, organization invitations. If one of those emails doesn't arrive, try these steps.

1. Check spam, junk, and promotions

Open your spam and junk folders.
Gmail users: check Promotions and Updates tabs.
Look for the sender address noreply@magisterium.com or similar.

2. Confirm the email address

Make sure the address you're expecting the email at matches the one on your Magisterium AI account (or the one you typed during sign-up).
If you're signing up fresh, the email may have gone to a misspelled address.

3. Request it again

Sign-up confirmation — on the login screen, enter your email and click Resend Confirmation Email. See Confirming your email.
Password reset — request a new reset from the login screen. See Password-reset email didn't arrive.
Organization invitation — ask the Owner / Admin to delete the pending invite and send a new one from /account/organization. (There is no "Resend" button; deleting and re-inviting triggers a fresh email.) See Invitation email didn't arrive.

4. Whitelist Magisterium AI

If you're on a corporate email system that filters aggressively, ask your IT team to allow magisterium.com emails. Consumer accounts sometimes drop emails with reset/confirmation links as suspicious.

5. Wait a few minutes

Transactional emails are usually delivered in seconds, but occasional queueing delays can push them a few minutes out.

Still nothing?

The email address you expected to receive on.
The type of email you're waiting for.
The approximate time you requested it.