Magisterium AI sends a handful of transactional emails — sign-up confirmation, password reset, email change, gift card delivery, organization invitations. If one of those emails doesn't arrive, try these steps.

1. Check spam, junk, and promotions

• Open your spam and junk folders.
• Gmail users: check Promotions and Updates tabs.
• Look for the sender address noreply@magisterium.com or similar.

2. Confirm the email address

• Make sure the address you're expecting the email at matches the one on your Magisterium AI account (or the one you typed during sign-up).
• If you're signing up fresh, the email may have gone to a misspelled address.

3. Request it again

• Sign-up confirmation — on the login screen, enter your email and click Resend Confirmation Email. See Confirming your email.
• Password reset — request a new reset from the login screen. See Password-reset email didn't arrive.
• Organization invitation — ask the Owner / Admin to delete the pending invite and send a new one from /account/organization. (There is no "Resend" button; deleting and re-inviting triggers a fresh email.) See Invitation email didn't arrive.

4. Whitelist Magisterium AI

If you're on a corporate email system that filters aggressively, ask your IT team to allow magisterium.com emails. Consumer accounts sometimes drop emails with reset/confirmation links as suspicious.

5. Wait a few minutes

Transactional emails are usually delivered in seconds, but occasional queueing delays can push them a few minutes out.

Still nothing?

Contact us and choose Billing / Subscription or Other. Include:

• The email address you expected to receive on.
• The type of email you're waiting for.
• The approximate time you requested it.